In observance of the Thanksgiving Day holiday, DTN Customer Service will be open the following hours: Thursday, November 25th : Closed from 12:00 p.m. CT – 5:00 p.m. CT Reopen at 5:00 p.m. CT. Friday, November 26th: Closing at 2:00 p.m. CT. Sunday, November 28th: Regular open at 5:00 p.m. CT.
Archived
PJM ISO data is now available!
In July, DTN made changes to our ISO data that left users without access to PJM data. We now have that data incorporated into our system, complete with history for all the symbols. You can find the symbols here.
System Status – NYSE ARCA INDEXES – Update
Labor Day Holiday Hours
In observance of the Labor Day holiday, DTN Customer Service will close at 6:00 p.m. CT on Friday, September 3rd and reopen at 5:00 p.m. CT on Monday September 6th from 1:00 a.m. CT until 10:00 a.m. CT. Closed from 10:00 a.m. CT – 5:00 p.m. CT Normal hours will resume at 5:00
Civic holiday in Canada today
Monday August 2 is a civic holiday in Canada, and Canadian markets are closed.
DTN is updating their ISO Data
DTN is making some changes to the ISO data that we provide. On August 1st, most of the symbols will change. Please use the Symbol Reference Spreadsheet to verify changes to any of the symbols you follow. Please note: the PJM ISO symbols will not be available after July 31, 2021. DTN is planning on
System Status – Dow Jones News Outage – Resolved
Issue with Workbooks after upgrading to 4.8
If you are a user that has had an issue with how your workbook looks after upgrading to 4.8, please try the following steps. Click on the Settings (Wheel) icon at the top of your client Click on General in the Left hand Menu Click on the box next to “Use Windows scaling for high
Independence Day Holiday Hours
DTN would like to wish our customers a safe and happy holiday! Customer Service Hours We will be here to take your calls on Monday, July 5th, until Noon CT. We will reopen at 5:00 p.m. CT. Independence Day 2021 Holiday Exchange Schedule All times are Central Daylight unless otherwise noted Thursday, July
Upcoming EPA Regulation Changes effective May 1st
DTN would like to inform you of some upcoming change to EPA regulations that may require you to take action within your DTN Service. Effective on May 1, 2021 reformulated gasoline (RFG) will no longer require the measurement of volatile organic compounds. As a result, 10 Fastrack VOC1 products at 16 rack locations will no